Training specialists design training programs to help organizations train employees.
Network support specialists investigate, test, troubleshoot, and evaluate present network systems, such as local area network (LAN), wide area network (WAN), and internet with a wide ranged network system.
Technical writers develop product manuals, how-to guides, website help sections, journal articles, and other content that distills technical information.
Support managers supervise the maintenance and security of technical services and information within an organization.
Support specialist level 2–3 provide information on services, products, and materials offered by a company, along with a variety of responsibilities serving customers' needs.
Computer repair technicians maintain computer systems, troubleshoot errors, maintain internet connectivity, run diagnostic tests, maintain servers, repair computer hardware, and provide technical support.
Level 1 tech support is typically a customer service role set in a retail or call center environment, helping the customer troubleshoot software and hardware issues. OJT typically provides the required technical knowledge.