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What does a support specialist level 2-3 do?
Support specialist level 2–3 provide information on services, products, and materials offered by a company, along with a variety of responsibilities serving customers’ needs.
What do I need to get a support specialist level 2-3 job?
Higher level tech support roles require certifications as indicated below.
Level 2 tech support also involves helping customers resolve issues. However, you will not likely be taking front line calls. This role typically requires more specialized product knowledge.
Level 3 tech support is a very specialized job and in many organizations is considered part of product development rather than general support.
- Required certifications: A+, Net+, Sec+, Cisco, Microsoft
- Harford CC
- Cecil College
- Google IT Support Certificate
What is the median salary of a support specialist level 2-3?