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Support Specialist Level 2-3

What does a support specialist level 2-3 do?

Support specialist level 2–3 provide information on services, products, and materials offered by a company, along with a variety of responsibilities serving customers’ needs.

What do I need to get a support specialist level 2-3 job?

Higher level tech support roles require certifications as indicated below.

Level 2 tech support also involves helping customers resolve issues. However, you will not likely be taking front line calls. This role typically requires more specialized product knowledge.

Level 3 tech support is a very specialized job and in many organizations is considered part of product development rather than general support.

What is the median salary of a support specialist level 2-3?

  • $52,430

Where can I go from here?

Information Technology Careers
1. Stock/Office Clerk
2. Data Entry Keyer
3. Support Specialist Level 1
4. IT Internships
5. Computer Repair Technician
6. Support Specialist Level 2-3
7. Support Manager
8. Web Developer
9. Programmer (Jr.)
10. QA Tester (Jr.)
11. Database Administrator Intern
12. Network/Systems Analyst
13. Network/Systems Administrator
14. Network Architect
15. Information Systems Manager
16. Technical Writer
17. Programmer
18. QA Analyst/Tester
19. Database Administrator
20. Systems Software Developer
21. Applications Developer
22. Cyber-Security Analyst
23. Cyber-Security Intern
24. Network/Systems Intern
25. Network/Systems Administrator Intern
26. Network Support Specialist
27. Training Specialist
28. Cyber-Security Student Co-op
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